Terms of Service

1. Acceptance of Terms

By accessing Loavenly (“Service”), you agree to these Terms of Service (“Terms”). If you disagree with any part of the Terms, do not use the Service. These Terms form a binding agreement between you (or the organization you represent) and Loavenly, Inc. (“Loavenly”).

2. Description of Service

Loavenly provides cloud-based software for food bank management, including:

Client check-in and eligibility tracking
USDA TEFAP / EFAP reporting
Volunteer management
Inventory tracking
Donation recording
Multi-location support

3. Account Registration

To use the Service, you must:

Provide accurate, current, and complete information
Be authorized by your organization to create an account
Maintain the security of your account and credentials
Promptly notify us of any unauthorized access or security breach
Be at least 18 years of age

4. Data Ownership and Processing

Customer Data

You own all data entered into the Service by your organization (“Customer Data”)
Loavenly acts as a data processor under the California Consumer Privacy Act
You control access, use, retention, and deletion of Customer Data
Customer Data is portable — export is available at any time

Loavenly's Rights

Aggregate, anonymized data may be used for analytics and product improvement
Feedback you provide may be used without obligation to you
Limited access to your data is permitted for support and maintenance
We comply with legal requirements to preserve or disclose data

5. Compliance Responsibilities

Our Responsibilities

Maintain WCAG 2.1 Level AA accessibility
Provide EFAP / TEFAP reporting tools
Retain compliance-relevant records for seven (7) years
Implement reasonable security measures
Follow our published breach notification procedures

Your Responsibilities

Obtain any consents required from your clients
Comply with EFAP and all applicable regulations
Maintain your own privacy policy where required
Train your staff on proper platform use
Verify the accuracy of data you enter

6. Acceptable Use

You may not:

Violate any laws or regulations
Infringe intellectual property or privacy rights
Transmit malware, viruses, or malicious code
Attempt to breach, probe, or test platform security without authorization
Share account credentials with unauthorized parties
Use the Service in any way not expressly permitted by these Terms
Resell or sublicense the Service without written permission

7. Payment Terms

Subscription fees as agreed in your order or plan selection
Payment via credit card or invoice, as offered
Subscriptions renew automatically unless canceled
Cancellation requires 30 days' written notice before the renewal date
Fees for partial periods are non-refundable unless required by law

8. Data Security

We implement:

Encryption at rest and in transit (TLS 1.2+)
Row-level security (RLS) enforcing multi-tenant isolation
Access controls and authentication via Supabase Auth
Regular automated backups
A documented incident response plan

9. Data Retention and Deletion

Seven (7) year retention for compliance-relevant records
30-day grace period after cancellation for data export
Data export available upon request in common formats
Permanent deletion after the applicable retention period
Backup copies retained per our documented policy

10. Confidentiality

We will:

Keep your data confidential
Not disclose without authorization from you or as required by law
Limit access to authorized personnel with a legitimate business need
Use Customer Data only to provide the Service and as otherwise permitted here

11. Service Level

99.9% uptime target, excluding scheduled maintenance
Scheduled maintenance announced in advance
Support response targets:
- Critical (platform outage): within 2 hours
- High (major feature broken): within 4 hours
- Normal: within 1 business day

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Service is provided “AS IS” without warranties, express or implied. Loavenly is not liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for any claim arising from the Service will not exceed the fees you paid in the twelve (12) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold Loavenly harmless from claims arising from:

Your use of the Service
Your violation of these Terms
Your violation of any laws or regulations
Any Customer Data you submit

14. Intellectual Property

Loavenly owns the Service, platform, and all related intellectual property
You own your Customer Data
You receive a limited, non-transferable license to use the Service
You may not modify, reverse engineer, or create derivative works of the Service
Any feedback you provide becomes Loavenly's property

15. Termination

We may suspend or terminate your access for:

Material breach of these Terms
Non-payment of fees
Illegal activity
Prolonged account inactivity

Upon termination:

Access is immediately revoked
You have 30 days to export your data
Any final invoice becomes due
Provisions of these Terms that by their nature should survive will survive

16. Changes to These Terms

We may modify these Terms from time to time. We will provide at least 30 days' notice of material changes by email or via in-product notification. Continued use of the Service after changes take effect constitutes your acceptance.

17. Dispute Resolution

These Terms are governed by the laws of the State of California
Venue for any legal proceedings is a court of competent jurisdiction located in California
The parties will attempt informal resolution before formal proceedings
Class actions are waived to the extent permitted by law

18. Miscellaneous

These Terms, together with any order form and our Privacy Policy and Data Processing Agreement, constitute the entire agreement between the parties
If any provision is found unenforceable, the remaining provisions remain in effect
Our failure to enforce any provision is not a waiver of our right to do so later
Assignment requires our prior written consent
Neither party is liable for delays or failures due to force majeure events
Notices may be delivered by email to the address associated with your account